▍Q. The green circle icon that usually appears during MagSafe charging is not displayed.
A. While this charger is capable of MagSafe charging (15W charging), it is not a product that has acquired MFM (Made for MagSafe) certification. Therefore, displaying the MagSafe charging mark, which normally appears with genuine products, could potentially infringe on Design Registration No. 1694011. As a risk-hedging measure in case of an unforeseen situation, we have made it a specification not to display it. Although it is not displayed, it uses the same circuit board as a MagSafe charger, so the specifications are, of course, equivalent to those of a MagSafe charger.
▍Q. The magnetic force is weak.
A. If you are using a thick case (approximately 2mm or more) or a case that is not MagSafe-compatible, the magnetic force will be weaker compared to direct attachment. You can strengthen the suction with the included MaGdget Support Plate.
▍Q. Is my smartphone compatible?
A. It can be used with smartphones that support wireless charging (Qi standard). Please check if your smartphone supports wireless charging.
▍Q. Does it have a power bank function?
A. This product is a charger. It does not have a power bank function. Power supply via a USB Type-C cable and AC adapter is essential.
▍Q. It's not charging. Charging is slow.
A. A 20W AC adapter with a USB Type-C output port is recommended. Charging may not work correctly with AC adapters that do not meet the recommended specifications. For Apple Watch charging, there is a slight interval from when it is attached to the charger until charging begins. Please wait for about 10 seconds after attachment.
▍Q. Can I use it with a case on?
A. It can be used without problems with MagSafe-compatible cases. For MagSafe-non-compatible cases that are thick (approximately 2mm or more) or have a special shape, charging may not work correctly. In such cases, please remove the case and charge.
▍Q. Other questions
A. We have a comprehensive support system, so please contact us with any questions about the product or in the event of a defect. A representative will respond promptly.