Refund policy
We strive for the highest quality in our products. However, if you happen to receive a defective or damaged item, please notify us within 7 days of receiving the product. We will provide further instructions regarding returns and exchanges.
We can only accept returns for items that are unopened and unused.
Please review the return conditions and contact us at the following:
Return Conditions
We only accept returns in the following cases. Please note that returns due to customer preferences are not accepted.
- In case of defective items
- If the received product is different
* However, returns are not accepted in the following cases: - Used products
- Products that have been damaged or deteriorated under the customer's care
- Products that have been processed, remodeled, etc. by the customer
- Products with missing labels at the time of delivery
Shipping Costs for Returns
Regarding the shipping costs for returning products that have been damaged or deteriorated under the customer's care, as well as the shipping costs for returning and resending the product, we will provide guidance after receiving your inquiry.
Contact Information for Returns
〒556-0005
3-3-21 Nihonbashi, Naniwa-ku, Osaka City, Osaka
Attn: Hajiki Ohashi, Sincere Co., Ltd., MaGdget Division